Partners

About WelcoMe - Inclusive Customer Experience Platform UK

Welcome is a digital platform operating across retail, hospitality, culture, and service sectors that empowers businesses to deliver truly inclusive experiences to customers with disabilities or specific access needs.

The platform allows users to create an accessibility profile and pre‑share their specific requirements with venues in advance. This innovative approach ensures that businesses receive real‑time insights and can prepare accordingly, bridging the communication gap before a visit even begins.

By enabling personalised support, WelcoMe helps venues significantly reduce anxiety for disabled customers, boost overall satisfaction, and increase long-term loyalty by demonstrating a genuine commitment to inclusion.

Why WelcoMe is a Trusted Partner

At AccessAdvisr, we partner with companies that prioritise accessibility, independence, and inclusive customer experience. WelcoMe aligns perfectly with these values by offering a practical solution that supports both disabled customers and venue staff.

Their platform converts inclusive service into measurable business value-highlighting the substantial power of the "purple pound". By facilitating data‑driven improvements, they give businesses actionable feedback from real customers to continually refine their accessibility offering.

Services & Solutions Offered by WelcoMe

Accessibility Profile Creation

Individuals can register their mobility, sensory, or cognitive needs securely via the platform, ensuring venues are better prepared to meet their specific requirements.

Venue Dashboard & Staff Insights

Venues receive real‑time notifications of customer needs ahead of arrival, enabling staff to tailor service, proactively reduce barriers, and deliver confident, inclusive support.

Data & Feedback Loop

Welcome gathers feedback from disabled visitors, helping venues understand specific gaps in service, accessibility infrastructure, and customer satisfaction.

Business‑Focused Accessibility Technology

The platform is positioned as essential technology for disabled and neurodivergent inclusion, enabling the scalability of consistent inclusive service across multiple venues or locations.

Why Businesses and Users Choose WelcoMe

• Offers reassurance to disabled customers that their needs are acknowledged before arrival, reducing anxiety and enhancing confidence
• Unlocks a segment of customers who often face barriers, allowing businesses to increase loyalty, positive brand reputation, and revenue
• Fosters a win‑win scenario: improved service for disabled customers and accessible, inclusive business practices for venues
• Supports data‑driven improvement of accessibility, moving beyond compliance to genuine customer care

By partnering with WelcoMe, AccessAdvisr provides its network with a tool that humanizes the accessibility experience, ensuring that every interaction is respectful, prepared, and welcoming.

Connect with WelcoMe - Your Partner for Inclusive Customer Experience UK

If you're a business listed on AccessAdvisr or a venue, retail, or service provider looking to improve accessibility and inclusive service, our partnership with WelcoMe gives you access to a leading platform designed for inclusive customer experiences.